We are looking for you as
Customer Service Employee, International (M/F) for 2018
The Chal-Tec Corporation is an international commercial enterprise for consumer electronics, event technology, and musical instruments. With more than 300 employees located in Germany and Asia we are among the leading merchants within the electronics sector. Our trading platform www.electronic-star.de - is a renowned and established brand, well known for innovative products and excellent customer support in 21 countries. We are a freshly innovative E-Commerce business with ambitious goals. Customer satisfaction is of major importance. This is why we are searching for motivated colleagues who will help us make our ideas and visions become reality.
- You are a competent and committed contact partner and service provider for our international customers (only inbound) via phone and e-mail.
- You advise and support our customers regarding our product portfolio, orders and returns process.
- You are the first-level contact and you edit customer inquiries for the Back Office.
- You manage consumer marketplaces such as eBay, Amazon etc.
- You are responsible for the post-processing and documentation of customer inquiries.
- You cooperate with internal departments.
- You offer first professional experience in direct customer contact.
- You have a customer-orientated attitude and an exceptional telephone manner.
- You possess excellent oral and written communication skills.
- You offer a quick perception and excellent problem-solving skills.
- You are comfortable in working independently as well as part of a team.
- You are fluent in English and either Italian, Polish, Spanish or French.
- You ideally are fluent in several of these languages.
- Regular working hours (no Sundays or public holidays) with flexible shift planning
- Service times between 9.30 AM and 6 PM
- Professional trainings and intensive support within the first days
- Familiar atmosphere with regular team events, customer service drinks, etc.
- Proximity to our products through joint product testings
- Drinks and daily fresh fruits & vegetables, appealing employee discounts (30 % on our own brands)
- A modern design loft-office in central Berlin
We are looking forward to your complete set of application papers (cover letter, resume). Please state your earliest
￼possible starting date and your salary expectations by filling out our online application form.
Wallstr. 16, 10179 Berlin, Deutschland